Products or servicesoptions through reviews or inquiries from acquaintances Processing before making a purchase decision decision to buy a product or service Brand attachment or repeat purchase from the experience gain from using the product or service Telling friends or acquaintances From having a good experience from using products or services Step : Identify customer touchpoints where customers will interact with us. (Touchpoints) Journey Template The customer touchpoint is the point where the customer interacts with our brand from start to finish.
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Customers may search for businesses online Stone, Clay, Glass Manufacturers Email List or in ads. Visit website or contact customer service Identifying touchpoints is an important step in building a customer journey map. And make sure the customer is satisfi every step of the way. Step Do some research to find out. conducting questionnaires, interviews, or other research methods to obtain information on have encounter It allows us to know the travel routes and experiences of each type of customer. in the development of communication channels Solve problems encounter by customers and may lead to the development of products and services by finding the following information.
The survival of business
What is the aim of the customer? What AERO Leads method do they wanthat are the different steps he nes at each step of the contact point? How does he feel and experience each touch point? What is his opinion on each step? How long did he spend on each contact point? Step Identify the points that are not connect. Traditional marketing in the modern age known as the digital era may not be as effective as creating a good experience for consumers. No matter how much you spend on marketing, if it doesn’t create a customer experience at all. You are already doing something wrong.
