The experience that customers

Most importantly Create a quick response. By rucing the negative experiences that may occur at each step of the decision-making process. Encourage relationship maintenance with customers by knowing the customer’s journey through each step To ensure that customers receive complete information. and accessible to all stakeholders Understanding the necessary metrics To determine whether the customer is still on the route or deviat from the route This is to find ways to bring customers back. This allows us to prioritize our customer experience strategy. It also reveals gaps in each department’s management of customer journeys.

Searching for a brands

Including gaps in the experience of each Petroleum Manufacturers Email List customer. How to create a Customer Journey Map ? Step . Identify the characteristics of the target audience (Persona). It is the most important first step in identifying a fictional or ideal character. to be the target group in purchasing our products and services Who are they? what do they want And through which touchpoints do they communicate with us ? Customer problems, motivations, challenges, nes and expectations. comunication tools us Favorite content format favorite brand All can be us as information for mapping customer journeys. Step.

Comparison with available

Identiy Customer Phases After we’ve finish AERO Leads identifying the attributes of the audience (Persona), Now it’s time to specify the customer process. The customer journey map is generat from various customer processes. Each step represents the goals the customer wants from the entire journey. Since the process of finding information until the purchase decision process By asking the question How will customers find us? (How) When will customers buy our products or services? (When) Where will customers look for products or find information? (Where) Customer Phase The general process of the customer will have steps as follows: Finding information about a brand’s products or services.