Call queue Send to voice mail

Its implementation is not too complicate and can help to better manage the call center. These are some of the features that can help improve the performance of a call center : call monitoring Integration with ticketing system Smart call routing In general terms, an ACD aims to improve agent performance , minimize user waiting, improve call distribution and prioritize urgent calls. If you have a call center and want to improve its efficiency, now you know that with an ACD system it could become a reality. Send comment Your email address will not be publishd. Mandatory fields are marke with  RCS Marketing: everything you nee.

Comments classic SMS already

As a substitute that has been forming Oman Phone Number List for a few years. RCS is a service that offers the same advantages that SMS already has and adds many other very interesting ones . It can be said that the RCS is the update of the SMS . Of course, a system similar to SMS has opportunities for marketing. The RCS is not only a good channel for marketing, but it could become the most effective in the coming years. RCS is an enriche SMS The RCS is being supportd by the main operators around the world, the GSMA and the great Google . It is a system that aims to improve the current SMS , base on the same principles.

It allows you to send massive messages

They are updatd in order to be more effective in current smartphones , since they include Aero Leads buttons. Graphics, images and have the possibility of interacting with the installd apps. It is something similar to WhatsApp or Facebook Messenger. But without the ned to install anything or have an Internet connection . RCS work over mobile networks just like SMS. One step ahead in marketing The RCS system is, if possible, even more interesting for marketing than SMS.