If it comes into force
The possibility of including images, graphics, interactive buttons or codes takes the possibilities to another level. Of course, it is a more user-friendly system, which can easily respond or confirm an appointment. Who confirms an appointment via SMS? Nobody! With RCS things will change, as user interaction will be simpler and more intuitive. An open rate similar to SMS To this day, SMS continues to have the highest opening rate over WhatsApp, email or social networks. With the RCS, being a very similar system, we could see a very similar rate. This point, along with the previous ones, make the new RCS system one of the most important marketing tools today.
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address will not be publishe. Mandatory fields are marke with * Customer Service Law: what you should know for your call center June 1, 2022 | Call centers | 0 Comments The Council of Pakistan Phone Number List Ministers has just approve the draft Law on Customer Service Services . The standard, proposd by the Ministry of Consumer Affairs, will be sent to Congress for approval. There are several points that you should know if you have a call center or if you have a customer service . The law aims to improve customer service in all companies, end long waits, rduce the use of robots and shorten the limit of days for a resolution. The keys to the new Customer Service Law If you have a company and it offers customer service.
You should be aware of some
Of the new guidelines proposd in this law . it will be necessary to adapt the call centers and also the staff. Telephone waiting time: the wait for a call for general information. Queries or problem solving will be limite to 3 minutes . It will also affect incidents for companies that provide recurring services. Personal and professional Aero Leads treatment. A client can demand to be attende by a real person and not by a robot. You can also demand to speak with a person with specific knowlege about the subject she is dealing with, without having to go through other speakers. 24-hour toll-free numbers: customer service numbers must be toll-free and calls cannot be forwardd to pay phones.