Format but some generations are open to new experiences. Offline customer experience looks at product placement patterns. Or shop decoration, but Online will look at the design and layout of websites and mia. What can Customer Experience create? The customer experience can be satisfying. (Satisfaction), word of mouth (Word-of-mouth) to loyalty (Loyalty) in the organization, product or service by the customer or consumer experience that can occur with the product, price, distribution channel, promotion, it is The basis of the marketing mix is known as the Ps, but it’s not just the Ps that can create a consumer experience.
Improve the customer experienc
There are many other elements such as Food Stores Email List the vision and mission of the organization. employees in the organization products and services communication and marketing And it also depends on each type of business, so I want to look at everything from a broad perspective and pay attention to every detail. Ultimately, the term Customer Experience can be one of the main factors that lead to the sustainability of a particular brand. People buy experiences, not product is what software maker Adobe has defin as people don’t buy products But he bought the experience separately. Adobe is a good example of creating a Customer Experience in the form of a digital experience in terms of product development.
Mainly Emotional According
Including digital navigation Become AERO Leads a part of the experience of buying products online Digital Payment How to improve Customer Experience? Customer Experience has many dimensions. But there are four fundamentals: We have to understand (Understand) why we have to make this product. Who are our customer groups? How does the customer experience relate to what we are about to do? Identify clearly how the steps we are taking affect the customer experience.
