You should not confuse it with a certificate or rule, as it is more relat to the term “dress etiquette”. In contact centers it is us to refer to the rules establish by the call center itself to communicate, address to the agents. What is phone etiquette? It is a set of rules that are set in a call center to determine the tone, words, phrases and level of ucation when talking to customers. This “label” allows, regardless of the agent that responds, to do so in the same way as the previous or following one.
Not to be confuse with call center script
This focuses on how to direct the conversation Vietnam Phone Number List what answers to give and where you should focus the call with certain customer actions. 11 Keys to Telephone Etiquette Of course, a number of guidelines have been establish over the years that work better than others. Each call center is free to “build” its telephone label bas on its public, product and company image. 1.- Answer calls before the third tone 2.- Introduce yourself immiately before any type of conversation.
Speak clearly and concisely
Use the loudspeaker only when necessary 5.- Listen actively and take notes of the conversation 6.- Use cordial and friendly language 7.- Be cheerful and energetic 8.- Ask before putting a Aero Leads call on hold or transferring 9.- Respond honestly if you don’t know the answer to a question 10.- Take into account the volume of your voice Creating correct “phone etiquette” is just as important as training agents to follow it to the letter. Send comment The challenges of the ‘call center’ and how to solve them (part 2) Feb 1, 2023 | Call centers | 0 Comments We continue talking about problems and challenges that a call center or the person who manages it can face.
