Of contact with your brand. Or you communicate your brand through various mia to customers. From beginning to end, for example, customers find your business online, advertise, visit your website. Seeing from a shop (Shop) or a customer service center (Customer Service), which can say that the customer’s touch point with your brand. It can happen before, during and after the purchase of goods and services. By which you will be able to identify various touch points. it is necessary to create Customer Journey Map to ensure that customers will be satisfi at every point along the journey.
Getting customers to know
Touchpoints website Social Mia Reading Customer Canadian Healthcare and Medical Email List Reviews or Testimonials Directory of products Advertise both online and offline. promotional promotion public relations different forms of marketing shop, department store Advertise in a store or department store. word of mouth Events held in shops or department stores content creation through various mia Participating in various community-bas activities Points of contact during the purchase (During Purchase) Websites (E-Commerce) Showroom or shop format Product demonstration video messages product review product catalog Advertising at the point of sale Points of contact after purchase.
Your brand to make
After Purchase) Opinion and satisfaction AERO Leads surveys Receipt Validity product packaging form Customer service center, both in the form of a service shop or online After sales support team presenting new promotions Customer Loyalty Program CRM system for customer relationship management connect each touch point Once you can identify which touchpoints your customers interact with your brand. must bring each touch point to be plac according to the time that will occur Which must consider the processes and steps of the customer in the purchase process of each person using the following simple principles.
