Bases its efforts on selling and promoting

Contact quality: it is normally evaluat by agents specializ in quality control. It does not measure the quality of the client, but the quality of the contact with him : cordial greetings, data retention, courtesy and professionalism, etc. Now that you know the most important call center KPIs , which ones are you going to start measuring? Send comment Your email address will not be publish. Mandatory fields are mark with * Types of call center campaigns, do you know them all? Jan 11, 2023 | Call centers | 0 Comments In a call center you can do many things.

The types of campaigns are renew

From time to time and with access to a call Bahamas Phone Number List center you can carry out different promotional actions according to your objectives. Today we talk about the types of campaigns in a call center and we tell you everything you can do to get the most out of your call center. With the actions of making and receiving calls you can implement different campaigns that keep your staff busy or that improve the reputation of your company. Call center: know the 13 types of campaigns Telemarketing: the best known of all, products or services. Customer Support: Provides widespread support for issues and queries.

Help Desk Similar to

Customer Service”, but focus on solving specific problems with technical knowlge about the niche . Telesales: campaign focus on cold sales with specializ agents. Appointments: campaigns to remember appointments or schule new periodic consultations. Payment requirement: campaign focus on the collection of rents Aero Leads or unpaid monthly payments. Advertising: it bases its activity on promoting a brand or product without influencing the sale. Post-sales: management of queries or doubts after a massive sales campaign. Green number: it is a campaign that is carri out after catastrophes.