It is not something requir by law, but it is highly recommend if you want to improve and have more opportunities for growth . Today we talk about the legal aspects of recording calls in a call center . It is not a complicat issue, but if you do not do it well you can face fines and complaints of all kinds. Knowing the basic rules will allow you to have at your fingertips a database full of conversations to improve your contact center. Is it legal to record phone calls? Yes. Recording calls in a call center is completely legal . You just have to keep a few things in mind. The most important is to have a justification for the recording .
This can be to improve the quality
The service, train your future agents or for legal Uganda Phone Number List reasons if a contract is sign. With a compelling reason it is enough to be able to record calls. Of course, it is necessary to report the recording. The user must be inform that the conversation is going to be record and must give explicit consent to the agent to proce with the recording. The notice to the user must inform about the purpose of the use of the data and the incorporation into a file own by the company.
It is also necessary that you know
The rights that you can exercise over said data: access, rectification, cancellation and opposition. Finally, as a company, you must make sure that you can keep the recordings in secure files that respect the LOPD so that no personal information is in danger or can be us for an uninform purpose. Now that you know the legal aspects of Aero Leads recording calls in a call center, it’s time to get down to business. Doing so will allow you to go a step further in internal and training improvements. Send comment 6 call center technologies that are here to stay Feb 21, 2023 | Call centers | 0 Comments Call centers have long ceas to and a switchboard with thousands of cables.
