But the key to properly utilizing
retention interviews is to track and Chinese Student Phone Number Lis update agents when policies and procures, work culture, or other factors are improv. Without consistent follow-up, your agents won’t trust you: they’ll leave as before. Improving retention is not a one-step process and requires multiple changes to see real improvement. To reverse the trend of turnover, you ne to be proactive in making your contact center a better place to work for agents.
Focusing on the complete agent experience,
from training to community to benefits, wil AI chatbots have the potential tol attract agents to you and keep them committ to your company. And, along the way, consider agent feback to ensure you’re creating an environment that agents want to engage with and seek out. Greg Antnam is co-founder and executive director. Over many years in the IT and services industry, he found multiple startups focus on combining automation technology, process innovation and data analytics to improve customer engagement.
He has work in , , , and . Source Contact
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