In fac the buyer does not care where to buy the goods. Therefore, the choice most often falls on a store that offers a higher service and is more trustworthy. How to help clients? First of all, make sure that the information in the account answers all potential questions from customers and is complete. Place important blocks in a visible place, publish in stories or pin on top. Lead the buyer to the end, motivating to place an order here and now. Feel free to offer your help and clarify what exactly stops and confuses him. How to improve the efficiency of order processing in social networks? What if customers ask questions in the comments.
If you receive a comment
All communication on social networks with customers is recommende to be carrie out in personal correspondence. However, many users leave questions in the comments on posts and products. Statistically, buyers who really want to make, and the Colombia B2B List conversion in this case is much higher., most likely the client does not plan to purchase, but still shows interest in the product. How best to respond? Under the comment, invite the user to go to PM. However, don’t invade private messages first. This is a sign of bad taste and most often repels customers.
That interests many customers
If this is a common question, you can answer it directly in the comments. It may even be able to increase the conversion and reuce the number of incoming AERO Leads messages. How to deal with negativity? In life without negativity, unfortunately, nowhere. It is easier for people to share negative emotions than positive ones. This is especially true for social networks. As much as I would like to ignore it, responding to these kinds of comments is very important.
