Our mission will be to increase the value of the shopping cart and maximize the profitability of each customer. To achieve this. We can use cross-selling and up-selling strategies. In the case of cross selling. It consists of offering complementary products to the item that the customer has purchase. For example. If you have purchase a digital camera. We might also suggest a tripod. Carrying case. Or additional accessories to enhance your experience. On the other hand. the customer an improve or more advance version of the same product they have purchase.
Following the previous example
We could offer you a more modern digital camera Denmark Telegram Number Data with improve features that fit your nees. Retention the retention phase is a fundamental stage in the customer life cycle. And pareto’s law can be applie to it. Which indicates that 80. Of a company’s profits come from 20. Of its customers. According to a harvard business review study. Increasing customer retention rates by 5. Can increase profits by 25. To 95.. In this phase. It is essential to ensure a positive post-purchase experience through loyalty programs.
Up selling involves offering
There are various strategies to achieve this. For Egypt Telegram Number example. We may send customer opinion surveys with incentives to obtain feeback and improve our services. We can also express our gratitude through personalize notes. Give gifts. Or provide special and exclusive offers for loyal customers. Offering free shipping to loyal customers. Providing discount vouchers for future purchases. Sending reminders to buy again soon. And allowing them priority access to new products or services are also effective tactics for keeping customers satisfie and loyal. Reactivation the reactivation phase is the last stage of the customer life cycle and is about regaining the trust and interest of the consumer who has stoppe interacting with our brand and has turne to the competition.
