Currently a call center is much more sophisticat, physical lines can be sav and it can be operat from anywhere on the planet. All thanks to technology . Today we review the different call center technologies that we have already discuss more extensively in separate articles. Now you can get to know the idea of the best ones and decide which one to use. The 6 key technologies for a call center in 2023 1.- ACD: the software in charge of receiving, managing and distributing all the calls that arrive at the call center . Your goal is to get every call to the right agent . 2.- IVR: allows users to interact with the call center without the ne for an agent.
It is the voice that guides you
Through the different departments and asks Ukraine Phone Number List questions to assess the status of your call. Some are so advanc that they can resolve doubts without the call going through an agent. 3.- CRM: it is a system that manages everything that happens in the call center , from calls with users to calls between agents. It integrates multi-channel systems and automates a large part of the actions of a common call center . 4.- CTI: it is the technology in charge of eliminating the telephone lines of the call centers .
Thanks to the internet and devices
Such as computers and smartphones without a fix line and from anywhere in the world. 5.- VoIP: it is the next level to the CTI. It is capable of making a call between devices without Aero Leads the ne for coverage. Instead of using analog phone lines, the IP protocol is us to transmit the voice and other data necessary for the call. 6.- Call recording: it is legal if you meet the requirement to notify the user. It is vital to be able to track calls and train new call center staff. Send comment Marketing directo vs marketing indirecto Feb 15, 2023 | Telemarketing | 0 Comments In the world of marketing there are many words, definitions and terms that, when you start, can be difficult to manage and understand.
