Everything introduce a system of discounts, hande out storage cards left and right, and even trie to hold entertaining promotional events. But people almost never repeat purchases.” – said the owner of a chain of grocery stores. Customer loyalty To understand what the problem is, we conducte an audit of all the points of contact between the company and customers and found out the following. It turne out that in most stores the staff did not understand at all what a polite attitude towards customers meant, loyalty cards had to be activate through a website with outdate information on prices and availability of goods, no one answere messages on social networks, and reviews about the company.
How do you make customers loyal
To put it mildly left wish for the best. After all the problems were solve, people really starte to come back. And after 5 years of active work on the loyalty system, the number of points increase from 5 to 50. This situation has shown that loyalty is not only Romania B2B List bonus cards, loyalty is the way a company communicates with people. It manifests itself in, how it reacts to external challenges, how ready it is to play “for the long haul”. Loyal customers become attache to your company emotionally, are less susceptible to the advertising influence of competitors.
Everything is simple
Are much easier to decide on a repeat purchase. And most importantly – an old client is always cheaper than a new one, and he will stay WITH YOU AERO Leads even in a crisis. So to you? Just become loyal to them.! But not really. Company loyalty consists of the following components: This is the very mission of the company. The client, his feelings, comfort and satisfaction should come to the fore and be one of the main goals of the activity. 1. Communications.
