Involv in customer experience management, it was found that the importance of customer experience to business is the most important thing for everyone. More than % show the importance of a promising consumer experience to modern businesses. Mainly Emotional According to a study by the Journal of Customer Research, more than % of experiences are emotional. that stimulate attitudes towards decision-making Customers become customers who are loyal to the brand (Loyalty) because they have an emotional attachment (Emotional Attach) that makes them feel and feel our products and services. If any business can create an emotional bond, it can generate up to % more sales opportunities compar to competitors.
It saves us a lot
Brand health checks can be easily done by Mail Marketing to Doctors checking social mia, also known as Social Mia Listening, by looking at comments, mentions, feelings, and word-of-mouth, both in good and bad ways. This is to bring bad comments to improve and fix. And continue to develop good things. Social Mia Listening has many tools that can be us such as Insights Another method is to conduct focus group interviews and surveys. The group interview method is consider a popular method. And how to get insights into quality data.
Of marketing budget
The focus group interview should be done in AERO Leads a way that compares two different groups in different environments. And each group should not exce people. The survey can be done with a questionnaire, which is not suitable for in-depth questions. It’s probably just a brand awareness question for the most part. In addition, customer feback is also us to explore brand health as another method. This word should answer the definition of Customer Experience very well. Therefore, keeping old customers to stay with us for a long time. It is necessary to create a good all-in-one experience.
