Have you run into any of these problems in your call center ? Now you know which are the most important and how to tackle them. Send comment KPIs to measure the performance of your call center Jan 18, 2023 | Call centers | 0 Comments A call center must analyze the work that its agents do and record it. This technique will help to measure results and see the differences between periods or campaigns. Today it is time to…
Contact quality: it is normally evaluat by agents specializ in quality control. It does not measure the quality of the client, but the quality of the contact with him : cordial greetings, data retention, courtesy and professionalism, etc. Now that you know the most important call center KPIs , which ones are you going to start measuring? Send comment Your email address will not be publish. Mandatory fields are mark with * Types of call center campaigns, do you know…
Agents are in the role of reassuring and providing help to callers . They are usually campaigns carri out by governments and institutions, but also by brands such as airlines. Polls: perfect for finding out the situation of a geographical area and segmenting other types of campaigns. Government: dicat to answering questions and passing calls with specific centers. hir by governments in special events such as voting. BPO: the initials refer to Business Process Outsourcing . They are campaigns subcontract…
Improve the relationship with the client Improve brand image Facilitates the organization of campaigns Makes updating data much easier Allows you to get rid of fines for bad data management Allows you to stand out from the competition Allows you to reach only the public of interest Save costs Save time Using segment databases will save you a lot of headaches and allow you to get rid of general campaigns with few sales or clicks. You will be able to…
Thanks to the Internet and devices such as computers and smartphones , he is able to make and receive calls without a fixed line and from anywhere in the world. 5.- VoIP: it is the next level to the CTI. It is capable of making a call between devices without the need for coverage. Instead of using analog phone lines, the IP protocol is used to transmit the voice and other data necessary for the call. 6.- Call recording: it…
Personalize the customer experience through the call center in mind is that CX customization is based on a multichannel experience, so you will have to have adapted this point to be able to implement it. What do we mean when we talk about customization? To extract the client’s online data in the pre-contact phase. Why contact? What problem do you have? Have you bought before? With an example you will be able to see the importance of personalization and what…
Solve your doubts and then sell When a user calls a call center and resolves the question or problem they had, they are satisfie . That is the best time to be able to sell you another product , offer an additional service or convince you to upgrade your plan. Before selling it is important to make the customer feel good . And there is nothing better than solving your problems with solvency and sped to achieve it. Show appreciation…
Take advantage of the segmentation of the database to further personalize the campaigns. less effort and more interesting results. 1.- New Clients: the fact of renting data gives you the opportunity to reach users that you did not consider before. The level of generalization of the List Brokers is very broad and you can reach millions of people with little effort. 2.- Total segmentation: this type of databases are segmentd to the millimeter . It is a job that is…
You need a database of phone numbers and you can fill your own database with new data thanks to calls. It is a way to start from scratch without investing too much. And you, do you use these tips to manage the entry of new data into your database? Send comment How to select the right database for your direct marketing campaign Nov 23, 2022 | Databases | 0 Comments Any direct marketing campaign worth its salt must start with…
Recording calls will also help you in training new agents. Having good calling software is not required, but even the smallest call centers are choosing to include it to improve their performance, efficiency, and results. There are all kinds of them and the implementation usually has a low cost for everything they offer. Send comment Database Management Tips for Call Centers Nov 30, 2022 | Databases | 0 Comments If you have a call center by now you know that…
Define which channels you are going to contact: the telephone is the main channel of a call center , but not the only one. More and more users are opting for communications via SMS, WhatsApp or social networks. of your niche and adapt your multichannel action . Plan your budgets: it is vital that before you start moving anything you think about money. You must request budgets , search for suppliers and do a financial planning of how much it…
Follow these steps to start creating your campaigns and do not hesitate to ask a professional for help if any of the points we are discussing are beyond your knowledge. How to create a call center: first steps Dec 14, 2022 | Call centers | 0 Comments Are you thinking of creating a call center or call center ? If you have a growing company, it is the most recommended, because sooner or later you will need it. Today we…
Copyright by Aero Leads
