Train: when you have to train new agents you will have hours and hours of conversations, questions, answers and witty outs from your agents. Everyth will be easier when it comes to test new workers. New doors: implement call record in your call center can open many doors for you. This system is mandatory to be able to sign documents over the phone or hire certain services. You can open new business avenues. Record calls in a call center is,…
Bad image of your company, someth that I do not think you want. What are the ideal social networks for your business? Here I tell you the 7 questions you should ask yourself to answer this question. CLICK TO TWEET Therefore, in this post I am go to tell you what are the steps you must follow to choose the best social networks for your company. You may also be interest in: How to create a social mia plan Social…
Categoriesinstagram post navigation How to choose the ideal social networks for my business? Best tools for a Community Manager 2 comments on «How to make money with Instagram? 8 options to achieve it» cadabullos 07/15/2022 at 09:38 Good morn Jessica!! Do you know of a platform or agency that works well and is serious about connect Instagram accounts with brands that want to publish on their accounts? In other words, they manage everyth, they send you the publications that you…
If you ne to carry out a campaign urgently, you can rent a database in a few days and have the necessary files to use it. All this without costly lead acquisition processes or years of sales. You also make sure you have a contact list specially design for your target audience. You can request a segmentation from the List Broker so that it offers you a base only of men, of users who have their own vehicle, who wear…
It is not necessarily cheaper, but it is faster to get results. Running an indirect marketing campaign could have no effect if your company is not well known. Instead, a direct marketing campaign could get you sales and success in no time. Send comment Your email address will not be publish. Mandatory fields are mark with * 11 keys of “telephone etiquette” for ‘call centers’ Feb 8, 2023 | Call centers | 0 Comments You may have never heard the…
Send comment The challenges of the ‘call center’ and how to solve them (part 2) Feb 1, 2023 | Call centers | 0 Comments We continue talking about problems and challenges that a call center or the person who manages it can face. This type of business is very prone to crises and is subject to many external factors, so many problems may be unknown even to ucat users. In a previous article, we told you about 4 of the…
Have you run into any of these problems in your call center ? Now you know which are the most important and how to tackle them. Send comment KPIs to measure the performance of your call center Jan 18, 2023 | Call centers | 0 Comments A call center must analyze the work that its agents do and record it. This technique will help to measure results and see the differences between periods or campaigns. Today it is time to…
Contact quality: it is normally evaluat by agents specializ in quality control. It does not measure the quality of the client, but the quality of the contact with him : cordial greetings, data retention, courtesy and professionalism, etc. Now that you know the most important call center KPIs , which ones are you going to start measuring? Send comment Your email address will not be publish. Mandatory fields are mark with * Types of call center campaigns, do you know…
Agents are in the role of reassuring and providing help to callers . They are usually campaigns carri out by governments and institutions, but also by brands such as airlines. Polls: perfect for finding out the situation of a geographical area and segmenting other types of campaigns. Government: dicat to answering questions and passing calls with specific centers. hir by governments in special events such as voting. BPO: the initials refer to Business Process Outsourcing . They are campaigns subcontract…
Improve the relationship with the client Improve brand image Facilitates the organization of campaigns Makes updating data much easier Allows you to get rid of fines for bad data management Allows you to stand out from the competition Allows you to reach only the public of interest Save costs Save time Using segment databases will save you a lot of headaches and allow you to get rid of general campaigns with few sales or clicks. You will be able to…
Thanks to the Internet and devices such as computers and smartphones , he is able to make and receive calls without a fixed line and from anywhere in the world. 5.- VoIP: it is the next level to the CTI. It is capable of making a call between devices without the need for coverage. Instead of using analog phone lines, the IP protocol is used to transmit the voice and other data necessary for the call. 6.- Call recording: it…
Personalize the customer experience through the call center in mind is that CX customization is based on a multichannel experience, so you will have to have adapted this point to be able to implement it. What do we mean when we talk about customization? To extract the client’s online data in the pre-contact phase. Why contact? What problem do you have? Have you bought before? With an example you will be able to see the importance of personalization and what…
