Best Practices for Responding to Social Media Comments
Many ecommerce sellers know that social media is a great way to build deeper relationships with customers. However, while social media may be more “informal” than other types of customer communications, it is important to interact on social media platforms as you would in any business environment: professional, thoughtful and responsive. Here are some ways to do that. Set a consistent tone It is always important to use your “brand voice” or the tone and personality of your company. Is…
