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As well (information from .gartner en). What’s next? Spot Customer Experience Trends . Use an application-driven experience Many businesses try […]

The important thing is that it must be measurable. have clear indicators Including creating real value throughout the long term

In the online age, technology is very important. When we live in a fast-pac online world, We may not be

A purchase decision or creating a more certain income without sowing nets like in the past And it’s also cost-saving.

Metrics To determine whether the customer is still on the route or deviat from the route This is to find

Of mouth What is a Customer Journey Map ? Customer Journey Map or customer journey map, which is a visual

A margin of error of It can be calculat as follows Sample group = people If it is a qualitative

To create a connection between the customer and the brand. How is that connection different from others? How trustworthy is

Family lovers, colleagues, people in society, various activity groups At this stage,relationship that affects human behavior. because the basics of

Step customers feel familiar with our products and services Step Make customers want to come to buy products or ask

Of contact with your brand. Or you communicate your brand through various mia to customers. From beginning to end, for

To stay with us for a long time. It is necessary to create a good all-in-one experience.  saves us a