Long Especially If There Are
The first group is loyal customers who rat . . The second group is neutrals with scores of . The third group is critics with ratings from to . To identify the reason for such an assessment, clarifying questions are ask, “Why did you put such an assessment?” These answers will not affect the NPS index, but will help to understand how loyalty can be improv To calculate the index, the formula is taken NPS = Loyal Customers – Critics…