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Significant disadvantage of such a connection is the impossibility of recording outgoing calls in CRM (which means that there will be no complete statistics in it and the history of interaction with the client). There is really a small life hack, but the service that provides the telephony service and the CRM that you use should be able to do this. In order to record an outgoing call, you dial the client’s number from CRM (we did this in Bitrix…